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PRIVACY POLICY

PRIVACY POLICY

At send2china.co.uk and all its agent websites we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy, together with our Terms and Conditions, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In operating our website, we may collect and process the following data about you:

- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

- Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

- Information provided to us when you communicate with us for any reason.

Why we collect personal information about you

To provide you with our online services which are detailed on our website.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly, to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access parts of our website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

We may use the cookies for the following purposes:

- To show relevant advertisements on sites on the internet

- To show relevant advertisements based on your prior visit to our website

- To use Google Analytics data to serve advertisements based on your prior visit to our website

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

- To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

- To meet our contractual commitments to you.

- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Data protection

Applicable Laws means (for so long as and to the extent that they apply to Send2China) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK.

In respect of any personal data processed by Send2China as a result of, the parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the controller and Send2China is the processor.

The Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of personal data to Send2China for the duration and purposes of the Contract.

Send2China shall, in relation to any personal data processed in connection with the performance by Send2China of its obligations:

process that personal data only on the documented written instructions of the Customer unless Send2China is required by Applicable Laws to otherwise process that personal data. Where Send2China is relying on Applicable Laws as the basis for processing personal data, Send2China shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit Send2China from so notifying the Customer;

ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential;

not transfer any personal data outside of the UK and the European Economic Area unless the prior written consent of the Customer has been obtained, and where such consent is granted, only transfer the personal data under the following conditions:

Send2China transfers personal data to a territory which is subject to a current finding by the European Commission under the Data Protection Legislation that the territory provides adequate protection for the privacy rights of individuals. Send2China shall identify in the Trading Agreement the territory that is subject to such an adequacy finding; or the Customer or Send2China participates in a valid cross-border transfer mechanism under the Data Protection Legislation, so that appropriate safeguards are in place to ensure an adequate level of protection with respect to the privacy rights of individuals as required by Article 46 of the GDPR. The relevant transfer mechanism shall be identified in the Trading Agreement and the Customer shall be informed of any change to that status;

or the transfer otherwise complies with the Data Protection Legislation for reasons set out in;

assist the Customer, at the Customer's cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

notify the Customer without undue delay on becoming aware of a personal data breach;

at the written direction of the Customer, delete or return personal data and copies thereof to the Customer on termination of the Contract unless required by Applicable Law to store the personal data; and maintain complete and accurate records and information to demonstrate its compliance with this documentation and allow for audits by the Customer.

The Customer consents to Send2China authorising third parties (subcontractors) to process personal data under the Contract, which shall be carriers or third party storage providers. Send2China confirms that it has entered or (as the case may be) will enter into a written agreement with each subcontractor which reflects and will continue to reflect the requirements of the Data Protection Legislation. As between the Customer and Send2China, Send2China shall remain fully liable for all acts or omissions of any subcontractor appointed by it pursuant

In respect of the appointment by Send2China of a subcontractor located outside the UK and the European Economic Area, the Customer authorises Send2China to enter into the Standard Contractual Clauses with the relevant subcontractor in the Customer’s name and on its behalf. Send2China will make the executed Standard Contractual Clauses available to the Customer on request.

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